Beats by Dre Review and Beats by Dre FAQBeats by Dre
Products, brands, and services offered
Beats by Dre was established in 2006 by the legendary producer and artist Dr. Dre and Jimmy Lovine the Chairman of Interscope Geffen A&M Records. The mission of this company is to provide superior end-to-end music experience. The company offers the following products and brands.
What are the return policies?
The company guarantees satisfaction on all its products. If you are not 100% satisfied with a product, you can return it for a refund within 30 days. If the return is verified for processing, you get a full refund for the items purchased. The return policy is as describe below.
- Get an (RMA) number by calling Consumer Support toll free at 1-800-442-4000. International customers should use the telephone numbers provided at International Customer Service or use the contact us form.
- The returned items should be as good as new and should be packed in the original packaging.
- If the original packaging or box is missing, inform the Consumer Support representative.
- The RMA number should be written clearly on the outside of the box.
- Use the shipping label provided by Consumer Support.
- Returns with missing UPC or serial numbers are not accepted.
- All accessories included in the order should also be included in the package.
- Refunds are issued through the payment method used in the original transaction. Processing of refunds takes several days after verification and authorization.
- Use a shipping service that is able to track shipments such as USPS, Federal Express or UPS.
Packages should be shipped to:
c/o DCL Fulfillment Center
4455 E. Philadelphia Street
Ontario, CA 91761
ATTN: RMA #____
Shipping policies and costs. Which countries do we ship to?
www.beatsbydre.com ships only to addresses within the United States and Puerto Rico. However, the company has stores located all over the globe where international customers can shop.
- The company does not ship to P.O. Boxes since the customer’s signature is required upon delivery.
- Delivery to FPO/APO addresses is via Standard Shipping only.
- There are no extra shipping fees to Hawaii and Alaska. However, the only shipping methods available to these destinations are overnight and 2-day shipping.
Shipping fees are set per item and the fee depends on the shipping method used as shown below.
- Standard shipping – Free – delivery within 6-8 business days
- 2-day shipping - $12.00 – delivery within 3 business days
- Overnight shipping - $22.00 – delivery within 2 business days
Warranties and Guarantees
Beats By Dre offers a limited warranty on its products. The products are warranted against workmanship and defects in materials for a period of one year from date of original retail purchase from an authorized dealer. Proof of purchase is required in order to verify your eligibility. Contact support to obtain warranty service.
If a defect occurs within the period of the warranty, the company can decided to do the following:
- Repair the product at no charge using refurbished or new parts.
- Exchange the product with an equivalent product that is refurbished or new.
- Refund the original purchase price.
The warranty excludes:
- Normal wear and tear
- Blown speakers
- Cut cords
- Bent jacks
- Theft or loss
- Damages resulting from modifications, accidents and abuse
Physical stores and where they are located
Beats by Dre has a Beats Store in SoHo, New York and authorized retailers all over the globe. Below are some of the countries where they are located.
- United States
- United Kingdom
- Costa Rica
- El Salvador
Customer service, telephone numbers, address and contact info.
USA customers can call (646) 454-1961 or 1-800-442-4000 toll free, Monday to Sunday, 6 am to 7 pm PST.
International Customers can call the following International Numbers. All customers can also use the Contact Us form found on the website.
Alternatively, you can write to:
The Beats Store
67 Greene Street
New York, NY 10012
Are there any discounts or coupons?
Beats by Dre is not currently offering ay coupons or discounts. However, there are currently a number of competitions you can participate in. Below are two of the competitions you can participate in.
- Beats Show Your Colors Promotion - Join the Beats Army by Showing Your Color here. Complete the entry form and follow the 3 simple steps. If you are one of the ten lucky winners, you win products from the company.
Do we offer any help or introductory videos?
There are a number of introductory videos for some of the products offered by this company. These include:
- HTC phones – the first and only smartphones to give legendary Beats Audio sound. You can watch the video here.
- HP Pavilion dm4 Beats edition notebook PC – A partnership between HP and Beats by Dr. Dre that has created studio-inspired computer Speakers as shown in this video.
- Chrysler 300 Commercial/Beats by Dr. Dre – Specialized speakers integrated fully in the all-new Chrysler 300 S models to enable you hear and feel the music. Watch the video of the redefinition of mobile audio technology.